Customer Service
& Support

Customer Service

We'll be there for you — when and how you need us.

From online support to our team of regional field technicians, we're dedicated to resolving your issues with the most experienced support group in the industry.

Services & Support

USP STRUCTURAL CONNECTORS SUPPORT

We serve our customers with industry- leading product and support and a passionate commitment to their success. 

Hours:Mon - Fri, 6:30am-6:00pm (CDT) 
Phone:800-328-5934
Fax:952-898-8605 
Email:uspcustomerservice@mii.com
Address:         

MiTek USA, Inc.

14305 Southcross Drive #200.

Minneapolis, MN 55306 

 

Where to Buy Our Products

Contact Customer Service by phone or email to find a local dealer.

Please provide the City, State, and Zip Code. Thanks! 


Contact Customer Service  (Website form)

ENGINEERING SERVICES

With Professional Engineers licensed in all states and Canadian provinces, we are strategically located to provide expertise in reviewing designs of component manufacturers. We lead the industry in credibility, speed, accuracy and efficiency. 

Hours: Mon - Fri, 8:00 am - 4:00 pm (CDT) 
Phone314-434-1200
Fax:   314-434-5343 
Emailcustomerservice@mii.com
Address:         

MiTek USA, Inc.

16023 Swingley Ridge Rd.

Chesterfield, MO 63017 

 

Sealed Truss Design Service:

For more information on Sealed Truss Design Services, call 800-325-2556.
*Designs requiring North Carolina seals are provided by a North Carolina licensed affiliate.
 

Visit Engineering Resource Center          Contact Engineering Services (Website form)  

MACHINERY HELP DESK SERVICES

Resolving technical issues and software questions can immediately impact your ability to perform. When you have a question regarding our equipment or the software that runs it, you have the support of the entire Machinery Division.

Hours: Mon - Fri, 6:00am - 6:00pm (CDT) 
Phone: 800-523-3380
Fax: 636-328-9218 
Email: 

General: machinerysupport@mii.com

For Parts: mitekparts@mii.com 

Address:         

301 Fountain Lakes Industrial Drive

St. Charles, MO 63301 

 

Contact us to download specific software

If you are an existing member, please login to Support for the software downloads page. As a member, you will have access to software downloads, revision history, and much more.

 

Visit Machinery Resource Center          Contact Machinery Support (Website form)

 

BUILDER PRODUCTS DIVISION

We are happy to answer your questions and are dedicated to providing the highest level of customer service. To help us respond quickly with the right information, please include all name, company, phone and best time or way to reach you. 

Hours:Mon - Fri, 6:30am-6:00pm (CDT) 
Phone:800-328-5934
Fax:952-898-8605 
Email:uspcustomerservice@mii.com
Address:         

MiTek USA, Inc.

14305 Southcross Drive #200.

Minneapolis, MN 55306 

 

Where to Buy Our Products

Contact Customer Service by phone or email to find a local dealer.

Please provide the City, State, and Zip Code. Thanks! 


Contact Builder Product Customer Service  (Website form)

SOFTWARE TECH SUPPORT

For our members, we offer MiTek Technical Support. After loggin in, you can access thousands of targeted software training videos, help pages and information about MiTek Technical Support. To begin, login below

Hours:             Mon - Fri, 7:00 am - 7:00 pm (CDT) 
Phone:           1-866-MITEKTS (648-3587)
Email:            MiTekSupport@mii.com


After logging in, view
SAPPHIRE videos, help documentation, and training manuals, Technical Information, Downloads and Patches, Product Advisory and Hardware Requirements.

Login to Software Tech Support    Contact Software Tech Support (Website form)

MiSTORE ONLINE ORDERING

MiTek offers customers the ability to order plates and parts on-line. The MiStore is available 24 hours/day, 7 days/week, with expedited shipping available.

New users can register here.  

Existing users can login here.

POLICIES and WARRANTIES

USP Product Warranty

PDF: USP Product Warranty


USP Returned Goods / USP Returned Merchandise Policy
PDF: USP Returned Merchandise Policy


Anchoring Solutions Warranty
PDF: Anchoring Solutions Warranty

FREQUENTLY ASKED QUESTIONS

Q: When is the best time to contact Customer Service?

A: Our Customer Service Department is staffed from 6:30 AM to 7:00 PM Central time. We have Customer Service reps in Minnesota, Florida, and California to assist you.

Q: Where can I purchase USP products?

A: Our products are sold in the US and Canada through Retailers, Distributors and Dealers.

Q: Which retailers carry USP Structural Connectors?

A: All Lowes and Menards carry a selection of popular connector products. Items that are not in stock can be special ordered

Q: Who do I talk to if I need assistance in determining the correct product or need technical advice?

A: Contact our Customer Service Department between 6:30 AM and 7:00 PM Central Time. Inquiries can be sent by email, fax, Live Chat or by telephone.

Q: What if my product need is not specified in the USP Product Catalog?

A: Contact our Customer Service department, we will be happy to research to find the best solution for your needs.

Q: I want to provide my own design, are you able to assist?

A: Customer Service will work with our Engineering Department to design and manufacture the product needed for your application.

Q: Do you have corrosion information for USP Structural Connector products?

A: Corrosion Protection information is located on the website page under our Product section. Click on this link for more information, or contact Customer Service.

Q: I want to deviate from the specified nails in the USP Catalog for a face mount hanger, what is acceptable?

A: Please refer to our Optional Nails Chart on page 16 of the USP Catalog. Please contact Customer Service if other fasteners need to be specified.

Q: How can I return USP product I have ordered in error?

A: Please contact the USP Customer Service Department by phone between 6:30 AM and 7:00 PM Central Time or email at USPCustomerService@mii.com. We will assist you in determining if the return is possible. See Return Policy located on Policies and Warranty tab.

Training Services

Now more than ever, training and education occupy a central role in the construction industry. Benefit from hundreds of courses and thousands of training videos to improve your productivity and accuracy.

icon-training-miteku
MITEK UNIVERSITY TRAINING

100+ Courses for Structural Modeling Truss & Panel Design.

Learn more
Training Manuals
TRAINING Manuals

View manuals available for all MiTek software and several for Machinery.

Learn more
icon-saw
TROUBLESHOOT MACHINERY

For troubleshooting Cyber A/T & BLADE, Electrical training and more.

Learn more
icon-training-software
SOFTWARE RESOURCES

Click here and login to view all software technical resources.

Learn more

For OnLine Plus™, InfoStar™ or WallStar™ technical support call 813-972-1135 (x260) or email olptechsupport@mii.com.

Always give people more than they expect to get.

Tom Lawrence

MiTek National Software Tech Support Manager

Play Icon

Customer Testimonial

"Anytime You Need Them"

"Customer Service is great. Anytime you need anything, you just get on the phone...and 9 times out of 10, they have the answer in 5 minutes." - Darin Sellers, Accurate Housing Systems - Troy, WI.