Contact Services
& Support

support

We'll be there for you — when and how you need us.

From online support to our team of regional field technicians, we're dedicated to resolving your issues with the most experienced support group in the industry.

Services & Support

ENGINEERING SERVICES

With Professional Engineers licensed in all states and Canadian provinces, we are strategically located to provide expertise in reviewing designs of component manufacturers. We lead the industry in credibility, speed, accuracy and efficiency. 

Hours: Mon - Fri, 8:00 am - 4:00 pm (CDT) 
Phone314-434-1200 
Fax:   314-434-5343 
Emailcustomerservice@mii.com
Address:         

MiTek USA, Inc.

16023 Swingley Ridge Rd.

Chesterfield, MO 63017 

 

Sealed Truss Design Service:

For more information on Sealed Truss Design Services, call 800-325-2556.
*Designs requiring North Carolina seals are provided by a North Carolina licensed affiliate.
 

View Engineering Resources           Email Engineering Services   

MACHINERY HELP DESK SERVICES

Resolving technical issues and software questions can immediately impact your ability to perform. When you have a question regarding our equipment or the software that runs it, you have the support of the entire Machinery Division.

Hours: Mon - Fri, 6:00am - 4:00pm (CDT) 
Phone: 800-523-3380 
Fax: 636-328-9218 
Email: 

General: machinerysupport@mii.com

For Parts: mitekparts@mii.com 

Address:         

301 Fountain Lakes Industrial Drive

St. Charles, MO 63301 

 

Contact us to download specific software

If you are an existing member, please login to Support for the software downloads page. As a member, you will have access to software downloads, revision history, and much more.

 

View Machinery Support          Email Machinery Support

 

BUILDER PRODUCTS SERVICES

We are happy to answer your questions and are dedicated to providing the highest level of customer service. To help us respond quickly with the right information, please include all name, company, phone and best time or way to reach you. 

Hours:Mon - Fri, 6:30am-6:00pm (CDT) 
Phone:800-328-5934 
Fax:952-898-8605 
Email:uspcustomerservice@mii.com 
Address:         

MiTek USA, Inc.

16023 Swingley Ridge Rd.

Chesterfield, MO 63017 

 

Where to Buy Our Products

Contact Customer Service by phone or email to find a local dealer.

Please provide the City, State, and Zip Code. Thanks! 


Email Product Support

SOFTWARE TECH SUPPORT

For our members, we offer MiTek Technical Support. After loggin in, you can access thousands of targeted software training videos, help pages and information about MiTek Technical Support. To begin, login below

Hours:             Mon - Fri, 7:00 am - 7:00 pm (CDT) 
Phone:           1-866-MITEKTS (648-3587)
Email:            MiTekSupport@mii.com


After logging in, view
SAPPHIRE videos, help documentation, and training manuals, Technical Information, Downloads and Patches, Product Advisory and Hardware Requirements.

Login to Software Tech Support    Email Software Tech Support

MiSTORE ONLINE ORDERING

MiTek offers customers the ability to order plates and parts on-line. The MiStore is available 24 hours/day, 7 days/week, with expedited shipping available.

New users can register here.  

Existing users can login here.

Training Services

Now more than ever, training and education occupy a central role in the construction industry. Benefit from hundreds of courses and thousands of training videos to improve your productivity and accuracy.

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MITEK UNIVERSITY TRAINING

100+ Courses for Structural Modeling Truss & Panel Design.

Learn more
Training Manuals
TRAINING Manuals

View manuals available for all MiTek software and several for Machinery.

Learn more
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TROUBLESHOOT MACHINERY

For troubleshooting Cyber A/T & BLADE, Electrical training and more.

Learn more
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SOFTWARE RESOURCES

Click here and login to view all software technical resources.

Learn more

For OnLine Plus™, InfoStar™ or WallStar™ technical support call 813-972-1135 (x260) or email olptechsupport@mii.com.

Always give people more than they expect to get.

Tom Lawrence

MiTek National Software Tech Support Manager